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Unified Communications
It is a business and marketing concept to describe the integration of enterprise communication services such as:
- Instant Messaging (Chat)
- Presence Information (Online/Last Seen)
- Voice (including IP Telephony / VoIP)
- Mobility Features (Including Extension Mobility and Single Number Reach)
- Audio, Web and Video Conferencing
- Fixed-Mobile Convergence (FMC)
- Desktop Sharing
- Data Sharing (including Web-connected electronic interactive whiteboards)
- Call Control
- Speech Recognition
with non-realtime communication services such as Unified Messaging (Integrated Voicemail, e-Mail, SMS and Fax).